How to help someone use a computer...

I need to tell myself, "you've forgotten what it's like to be a beginner."
An important rule in using a computer is "never do something for someone that they are capable of doing for themselves."

Reading this web page reminds me of my mom. She never really knew how to use a computer until she married my stepfather who has a few in the house. I got really frustrated with her, and I never thought to myself that I was a beginner at one point on the computer, because I learned how to use a computer when I was young and it is just a natural thing now. I would always fix whatever problem my mom had on the computer for her without ever thinking to coach her through it.

From now on I need to be more patient when helping someone with a computer, or even when I'm getting help myself.

http://polaris.gseis.ucla.edu/pagre/how-to-help.html